Cancellation Policy

Cancellation Policy for nomadicsuriname.com Tours & Travel Services

1. Introduction and Purpose

At Nomadicsuriname.com, we strive to deliver exceptional travel experiences across Suriname’s landscapes, wildlife habitats, and cultural destinations. We understand that plans sometimes change, and while we work to accommodate modifications and cancellations where possible, tours and related services involve substantial logistic coordination and often non-refundable supplier arrangements.

This Cancellation Policy outlines your rights and obligations when you cancel or modify a booking, what refunds (if any) are available, how fees are calculated, and how cancellation requests are processed. All bookings made through Nomadicsuriname.com are subject to this policy. By confirming a booking with us, you agree to accept and abide by these terms.

2. Definitions

For clarity in this policy:

• Booking refers to a confirmed reservation for a tour or travel service that has been accepted by Nomadicsuriname.com.

• Traveler/Guest refers to the individual(s) named on the reservation.

• Supplier refers to third-party providers (e.g., local guides, transport operators, accommodations, activity operators) whose services comprise part or all of a tour.

• Cancellation Date refers to the date on which we receive your written cancellation request.

• No-Show refers to a traveler who fails to participate in the tour on the scheduled start date without prior cancellation notice.

3. How to Cancel or Request Changes

All cancellations or change requests must be submitted in writing to us via:

• Email: info@nomadicsuriname.com

• Contact form on the website

• Any other written communication channel specified at the time of booking

Phone calls or verbal notifications cannot be accepted as valid cancellation requests.

You should include your booking reference number, traveler name(s), tour name, original travel dates, and a clear statement of your request. The Cancellation Date will be the date we receive your written notice.

4. Cancellation Fees and Refunds

Cancellation charges are calculated based on how far in advance you cancel before the scheduled departure of your tour. These fees reflect the costs Nomadicsuriname.com incurs in reserving services and often non-refundable commitments to suppliers.

4.1 Standard Cancellation Schedule

* The administrative fee is a nominal amount that covers payment processing, communication, and administrative costs; it is non-refundable.

Important Notes:

1. Refunds are processed via the original payment method unless otherwise agreed. Processing times may vary by bank and payment provider.

2. All refunded amounts are subject to confirmation that tour services have not been provided or irrevocably committed to suppliers.

3. No refunds are provided for unused components of a tour (e.g., unused meals, activities, accommodation nights) once the tour has started.

5. No-Show Policy

If you fail to join the tour at the scheduled start time and place, without prior written cancellation, you will be classified as a No-Show.

In such cases:

• No refund whatsoever will be given for any part of the booking.

• You will be responsible for any additional costs incurred on your behalf by Nomadicsuriname.com or associated suppliers due to your absence.

6. Modifications

If you wish to change your travel dates, number of participants, or other major booking elements after confirmation:

1. All modification requests must be submitted in writing well in advance of the tour start date.

2. Changes are subject to availability and may incur fees or price differences.

3. Modification requests received within 30 days of departure may be treated as a cancellation and new booking.

7. Third-Party Supplier Rules

Many tours include components provided by third parties — such as hotels, transportation companies, boat operators, or activity providers. Such suppliers often have their own non-refundable deposits and cancellation rules.

When your booking includes such components:

• You acknowledge that supplier cancellation policies may take precedence.

• Nomadicsuriname.com will make reasonable efforts to secure refunds from third parties on your behalf.

• Refunds from suppliers are not guaranteed and may be subject to supplier terms.

8. Force Majeure and Unforeseen Events

Circumstances beyond our control — including natural disasters, extreme weather, pandemics, political instability, government actions, or other force majeure events — can affect tour operations.

In such circumstances:

• We may offer a full refund, partial refund, or tour credit for future travel.

• We may reschedule or relocate tour components where feasible with your agreement.

• You are strongly encouraged to purchase travel insurance to protect against losses beyond our control.

Nomadicsuriname.com will make reasonable efforts to inform travelers of changes and provide options as soon as practicable.

9. Travel Insurance Requirement

We strongly recommend all travelers purchase comprehensive travel insurance that covers:

• Trip cancellation / interruption

• Medical expenses and evacuation

• Personal belongings and baggage loss

• Unexpected travel delays

• Supplier or itinerary changes

Insurance should be purchased at the time of booking to maximize coverage. Nomadicsuriname.com is not responsible for insurance coverage or claims.

10. Refund Procedure and Timelines

Once a cancellation is accepted per this policy:

• We will issue a Cancellation Confirmation by email.

• Refunds will be initiated within 14 business days of cancellation acceptance.

• Refund amounts will reflect the cancellation fee schedule and any non-refundable supplier charges.

• The timeframe for funds to appear in your account depends on your payment provider.

Nomadicsuriname.com reserves the right to delay refunds where necessary to confirm supplier refund eligibility.

11. Special Event and Peak Season Policies

During high-demand dates (festivals, holidays, peak travel seasons), cancellation terms may be stricter:

• Higher retention rates may apply (e.g., 100% non-refundable if canceled within longer periods).

• This will be clearly stated at the time of booking.

When applicable, special event cancellation terms take precedence over the standard schedule.

12. Group Bookings

Bookings made for groups (typically 4 or more travelers) may have customized cancellation terms:

• Group bookings are more logistically complex and may have earlier deposit deadlines.

• Cancellation fees for groups could be higher and are detailed at the time of booking.

Group bookings canceled by all participants are treated as a full group cancellation.

13. Cancellation by Nomadicsuriname.com

We reserve the right to cancel a tour or service for any reason including:

• Insufficient number of confirmed travelers

• Supplier inability to provide services

• Safety or operational concerns

In such cases:

• You will be offered a full refund of all amounts paid, or

• A tour credit of equal value toward future travel

Nomadicsuriname.com is not responsible for consequential costs such as flights, visas, or insurance premiums.

14. Legal and Financial Disclaimers

Nomadicsuriname.com acts only as an organizer or agent for travel services. We:

• Shall not be liable for personal injury, loss, or damage except where proven due to our negligence.

• Are not responsible for actions of independent suppliers.

• Recommend that travelers verify passport, visa, health, and entry requirements.

Any disputes are governed by the laws of Suriname or as specified in booking terms.

15. Summary of Key Points

• All cancellation requests must be in writing.

• Refund availability depends on the timing of cancellation and supplier terms.

• No refunds after tour commencement or for no-shows.

• Modifications are subject to availability and possible fees.

• Travel insurance is highly recommended.

• Exceptional events may alter standard policies.