Terms and Conditions

Terms and Conditions – Nomadic N.V.

Last updated: September 2026

These Terms and Conditions apply to bookings, tours, excursions, travel arrangements, and related services offered by Nomadic N.V. through nomadicsuriname.com. By confirming a booking with Nomadic N.V., the client agrees to these Terms and Conditions, the applicable Cancellation and Refund Policy, and any specific written conditions stated in the booking confirmation, quotation, or invoice. Where specific written booking conditions have been agreed between Nomadic N.V. and the client, those conditions will apply to that booking to the extent that they differ from these general Terms.

1. Bookings and Confirmation

Booking and reservation requests may be made through our website, email, WhatsApp, telephone, or another communication channel accepted by Nomadic N.V.
Submitting an inquiry or booking request does not by itself guarantee availability.
A booking is considered confirmed once Nomadic N.V. has confirmed availability in writing and any deposit or payment required by the applicable invoice or booking confirmation has been received by the stated deadline.
If payment is not received by the agreed deadline, Nomadic N.V. cannot guarantee continued availability and may release or cancel the reservation.
Clients are responsible for providing accurate and complete information reasonably required for the booking, including where applicable contact details, travel information, dietary requirements, allergies, and other information necessary to organize the service safely and properly.

2. Prices and Payments

Prices are stated in the applicable quotation, invoice, booking confirmation, or website listing.
Unless otherwise stated, the price applicable to a confirmed booking will not change merely because the public price of the same service later changes.
Additional services or changes requested by the client may result in additional charges.
Depending on the booking, Nomadic N.V. may require full payment, a deposit followed by a balance payment, or another payment schedule communicated in writing.
Any applicable bank, transaction, transfer, correspondent-bank, card, or payment-processing charges to be borne by the client will be communicated where applicable.
Failure to pay an amount by its agreed deadline may result in cancellation of the booking. Any refund of previously paid amounts will be determined according to the applicable Cancellation and Refund Policy and any booking-specific non-refundable commitments communicated to the client.

3. Cancellation by the Client

All cancellations must be communicated in writing by email, WhatsApp, the website contact form, or another written method accepted by Nomadic N.V. The effective cancellation date is the date on which Nomadic N.V. receives the written cancellation. Refunds and cancellation charges are governed by the separate Cancellation and Refund Policy – Nomadic N.V., which forms part of these Terms. No refund is due for services voluntarily left unused after a tour or travel service has begun, except where required by applicable law or expressly agreed otherwise.

4. Cancellation or Changes by Nomadic N.V.

Nomadic N.V. may cancel, postpone, modify, or adjust a tour where reasonably necessary because of circumstances including weather or environmental conditions, safety concerns, insufficient participation, transport disruption, destination closure, supplier failure, government measures, force majeure, or other circumstances that materially affect the safe or reasonable operation of the service.
Where Nomadic N.V. cancels a tour before commencement for ordinary operational reasons, the client will generally be offered either an alternative date or comparable arrangement, or a refund of amounts paid for the cancelled service.
Where performance is affected by force majeure or non-refundable third-party commitments, the available remedy may depend on the circumstances and on amounts recoverable from suppliers.
Nomadic N.V. will make reasonable efforts to communicate significant changes as soon as practicable.

5. Itinerary Changes

Travel in Suriname, particularly in interior, river, forest, and remote areas, may require flexibility.
Nomadic N.V. may reasonably alter routes, departure or return times, transportation, accommodation, activities, or other operational arrangements where necessary for safety, weather, accessibility, local conditions, supplier availability, or practical execution of the tour.
Where possible, comparable alternatives will be provided.
Minor itinerary changes that do not substantially reduce the overall nature or value of the service do not automatically entitle the client to compensation.

6. Third-Party Suppliers

Some services may be performed by independent third parties, including accommodation providers, boat operators, vehicle operators, guides, activity providers, community partners, airlines, and other travel-service providers.
Nomadic N.V. may act as organizer or intermediary depending on the booking.
Supplier-specific payment or cancellation conditions that materially differ from Nomadic N.V.’s standard conditions should be communicated before confirmation where reasonably possible.
Nomadic N.V. will make reasonable efforts to select suitable suppliers but does not exercise day-to-day control over independent businesses.

7. Supplier Commitments and Refunds

Where Nomadic N.V. has already made a non-refundable payment or commitment to a supplier on behalf of the client, that commitment may affect the amount that can be refunded if the client cancels.
Nomadic N.V. will make reasonable efforts to recover refundable amounts from suppliers.
Supplier conditions that were not communicated before confirmation will not automatically override written conditions already agreed directly between Nomadic N.V. and the client.

8. Arrival Times and No-Shows

Clients must arrive at the agreed meeting place at the agreed time. If a client expects to be late, the client should contact Nomadic N.V. as soon as possible through the contact details provided for the booking. For scheduled group departures, Nomadic N.V. will normally wait a maximum of 15 minutes, unless operational circumstances allow otherwise. Nomadic N.V. is not required to materially inconvenience clients who arrived on time in order to accommodate a late participant. A client who fails to attend without prior notice may be treated as a no-show. No refund is due for a no-show unless otherwise agreed or required by law. Additional expenses incurred in attempting to accommodate a late or absent client may be charged to that client.

9. Conduct During Tours

Clients must follow reasonable instructions given by Nomadic N.V., guides, crew, accommodation staff, activity providers, or other persons responsible for safety and proper execution of the service.
A client may be excluded from all or part of a tour where the client’s behavior creates a safety risk, seriously disrupts the tour, threatens or harasses other participants, staff, or local residents, repeatedly disregards reasonable instructions, or otherwise makes continuation of the tour unreasonable.
Additional costs arising from such exclusion will generally be borne by the client.

10. Health, Physical Condition and Allergies

Clients are responsible for determining whether a tour is appropriate for their physical condition.
Some activities may involve hiking, uneven or slippery terrain, heat and humidity, river or boat travel, wildlife, insects, remote locations, limited access to medical facilities, or physically demanding conditions.
Clients should disclose relevant medical conditions, allergies, dietary restrictions, mobility limitations, or other circumstances that could reasonably affect the safe provision of the booked service.
Nomadic N.V. may decline or restrict participation in a particular activity where there is a reasonable safety concern.

11. Travel Documents and Entry Requirements

Clients are responsible for obtaining and carrying all travel documents applicable to their journey, including where required a valid passport, visas, entry-fee documentation, vaccination or health documentation, permits, and other official documents.
Nomadic N.V. may provide general travel information but does not guarantee that entry requirements will remain unchanged.
The client remains responsible for verifying requirements applicable to their nationality and circumstances.

12. Travel Insurance

Nomadic N.V. recommends that travelers obtain appropriate travel insurance, particularly for multi-day, remote, interior, or international travel arrangements.
Suitable coverage may include trip cancellation and interruption, medical treatment, emergency evacuation, personal accident, baggage and personal property, and travel delays.
The client is responsible for understanding the coverage, exclusions, and claim requirements of the chosen insurance policy.

13. Inherent Travel Risks

Participation in nature, river, wildlife, adventure, and remote-area travel involves risks that cannot be completely eliminated.
Depending on the tour, these may include wildlife encounters, insects, changing weather, heat, flooding, slippery or uneven surfaces, river conditions, mechanical delays, isolation from medical facilities, and injuries associated with outdoor activities.
By participating, the client acknowledges these inherent risks and agrees to follow applicable safety instructions.
Nothing in this section excludes liability that cannot lawfully be excluded.

14. Liability

Nomadic N.V. is not responsible for damage or loss to the extent that it results from the client’s own act or omission, failure to follow reasonable safety instructions, materially inaccurate information supplied by the client, or circumstances that Nomadic N.V. could not reasonably prevent or control.
Nothing in these Terms is intended to exclude liability for which exclusion or limitation is prohibited by applicable law.
Clients remain responsible for reasonable care of their luggage, phones, cameras, passports, valuables, and other personal property.
Nomadic N.V. is not responsible for ordinary loss, theft, water damage, or accidental damage to personal belongings unless caused by circumstances for which Nomadic N.V. is legally liable.
To the extent permitted by law, Nomadic N.V. is not liable for indirect or consequential economic loss, such as loss of business opportunity or profit, arising from a leisure travel booking.

15. Wildlife and Natural Environments

Nature-based activities may involve contact with wildlife, insects, plants, uneven surfaces, water, and other natural hazards.
Nomadic N.V. will take reasonable measures appropriate to the activity, but natural environments cannot be made entirely risk-free.
Clients are expected to follow all safety, environmental, and wildlife-management instructions.

16. Force Majeure

Nomadic N.V. is not responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, flood, fire, natural disaster, epidemic or pandemic, political unrest, government restrictions, strikes, infrastructure failure, transport shutdown, destination closure, or comparable extraordinary events.
Where force majeure affects a booking, Nomadic N.V. will make reasonable efforts to provide an alternative, reschedule the affected service, or determine what amounts can reasonably be refunded or credited after taking account of unrecoverable costs.
This provision does not override rights that a client may have under mandatory applicable law.

17. Local Communities and Environmental Responsibility

Clients are expected to respect local communities, cultural norms, wildlife, and natural environments.
Clients should follow guide instructions, avoid littering and unnecessary disturbance of wildlife, respect culturally sensitive locations, comply with conservation regulations, and follow site-specific rules.
Serious breaches may result in removal from an activity.

18. Photography and Media

Photographs or videos may be taken during tours and activities.
Where identifiable images of clients are intended for promotional or marketing purposes, Nomadic N.V. will seek appropriate permission or provide a reasonable opportunity for clients to indicate that they do not wish to appear in promotional material.
Clients may inform Nomadic N.V. if they do not wish to appear in promotional photographs or videos.

19. Privacy and Personal Information

Nomadic N.V. processes personal information where reasonably necessary for booking administration, communication, payment and invoicing, coordination with accommodation, transport, guides and other suppliers, safety and dietary requirements, internship applications, and compliance with legal obligations. Personal information is not sold to advertisers or unrelated third parties.Information may be shared with service providers where reasonably necessary to fulfill a booking or where required by law. Further information is contained in the separate Privacy Policy – Nomadic N.V.

20. Complaints

If a problem occurs during a tour, the client should notify the guide or Nomadic N.V. as soon as reasonably possible so that an attempt can be made to resolve the issue while the service is still being provided. Formal complaints after completion of the service should preferably be submitted in writing within 14 days after completion of the tour. The complaint should contain sufficient information to identify the booking, describe the issue, state when it occurred, and explain the requested resolution. Failure to complain during the tour does not automatically eliminate rights that cannot legally be waived, but it may affect Nomadic N.V.’s practical ability to investigate or correct the matter.

21. Intellectual Property

Original content belonging to Nomadic N.V., including website text, photographs, logos, graphics, itineraries, written materials, and branding, may not be commercially reproduced or distributed without permission except where permitted by law.

22. Governing Law and Disputes

These Terms and contracts governed by them are subject to the laws of the Republic of Suriname. Where a dispute cannot be resolved directly between the parties, it may be submitted to the competent court in Suriname, subject to any mandatory jurisdictional or consumer-protection rules that apply.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Where reasonably possible, the affected provision should be interpreted or adjusted in a manner that most closely reflects its lawful intended purpose.

24. Entire Agreement and Booking-Specific Terms

These Terms, together with the applicable Cancellation and Refund Policy, booking confirmation, invoice, quotation, and any other written conditions expressly agreed for the booking, form the agreement applicable to the booked service.
Booking-specific written terms may supplement these general Terms.
Verbal statements do not modify agreed written terms unless subsequently confirmed in writing by Nomadic N.V.

25. Amendments

Nomadic N.V. may update these Terms from time to time.
Unless otherwise required by law, a later change to the website Terms will not retrospectively alter the conditions already applicable to a confirmed booking.
The version in effect when the booking is confirmed will normally govern that booking.